Return & Refund Policy

Last Updated: November 7, 2026

At OfficeCurtains.ae, customer satisfaction is important to us. We aim to provide quality curtains and reliable services. If you are not satisfied with your purchase, you may request a return or refund in accordance with the following policy.

1. 14-Day Return Policy

We offer a 14-day return period from the date you receive your order.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 14 days of delivery.
Products must be unused and in their original condition.
Items should be returned with their original packaging and accessories, where applicable.
Customers may be asked to provide proof of purchase or order confirmation.
Returned products must be inspected and approved by our team.

2. Non-Returnable Items

Certain products and services may not be eligible for return or refund, including:

Custom-made curtains manufactured according to customer-specific measurements or requirements.
Products specially ordered or personalised for a customer.
Used, damaged, or altered products, unless the damage or issue is attributable to us.
Completed installation services, except where a remedy is required under applicable law.

This does not affect any rights customers may have under applicable UAE consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

Your order details.
A description of the issue.
Clear photographs or videos showing the problem, where applicable.

After reviewing your request, we will assess the issue and provide an appropriate solution, which may include a replacement, repair, or refund, as applicable.

4. How to Request a Return

To request a return, please contact our team within 14 days of receiving your order.

Please include:

Your full name.
Contact number.
Order or purchase details.
Reason for the return.
Supporting photographs, if necessary.

Our team will review your request and provide instructions for the next steps. Please do not send products back before receiving return approval.

5. Refund Process

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

If approved:

Refunds will be processed using the original payment method where possible.
Processing time may depend on your bank or payment provider.
Any applicable delivery or service charges will be handled according to the agreed order terms and applicable law.

6. Exchanges and Replacements

If a product is damaged, defective, or incorrect, we may offer an exchange or replacement after reviewing the issue.

All exchanges and replacements are subject to product availability and approval.

7. Return Shipping and Collection

Return shipping or collection arrangements will be confirmed by our team after your return request is reviewed.

Where a return is required because we supplied an incorrect, defective, or damaged product, we will discuss the appropriate return arrangements with you.

For other approved returns, any applicable return or collection charges will be communicated before proceeding.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already entered production, been customised, or been dispatched may not be eligible for cancellation without applicable charges, subject to UAE law.

9. Contact Us

For return, refund, exchange, or order-related enquiries, please contact us:

Website: https://officecurtains.ae/

Phone: +971 56 452 4245

Email: info@officecurtains.ae

Availability: Call us 24/7

Our team will be happy to assist you with your request.

Thank you for choosing OfficeCurtains.ae. We appreciate your trust and business.